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Beware the NPS silver bullet
Source: John Spade under Creative Commons license. The Wall Street Journal published an article yesterday that, was, in my opinion a...

Steve Ritchie
May 16, 20193 min read


Was that great quarter sustainable or just lucky?
The problem I will start off with a rant. I am really, really getting tired of the "hustle porn" approach to sales. You know what I mean...

Steve Ritchie
Apr 16, 20194 min read


The decision/commitment/ communication logjam strikes again
A friend and I had a good -- if somewhat wine-induced -- conversation last night about a common frustration: our friends' lack of...

Steve Ritchie
Mar 7, 20195 min read


In the data business, focus on the turnover.
Pardon the visual pun... What I am referring to is asset turnover, which is commonly defined as net sales divided by the asset base. New...

Steve Ritchie
Mar 2, 20193 min read


Know the "How" of your numbers
It's the end of the quarter, and things are tight... everyone on the management team is waiting for the weekly update from the Sales...

Steve Ritchie
Feb 2, 20195 min read
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